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The changes will involve providers sending tailored information to millions of individual customers, including the contract end date, the price before this date, any proposed changes and the best deals offered by their provider. O fcom said the new rules would not come into force until February 15 next year, giving companies nine months to make the necessary changes to their systems and processes to make sure they "get this right".

Broadband and phone deals

At present most providers do not inform customers when their terms are up and they could switch to a cheaper deal. Every year at least six million loyal mobile phone contract holders are being charged for mobile phones they have already paid for, Citizens Advice analysis shows. C ustomers are unaware they are being charged for handsets after their contracts have ended, as providers do not tell them they have finished paying off the cost of the phone and only need to continue paying for calls, texts and data.


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S imilarly most broadband providers quietly move customers onto a more expensive tariff when their contract is up, leading to them unwittingly paying over the odds. A n estimated 15 million households are currently out of contract with their broadband provider, or around a third of all customers. We urge you to turn off your ad blocker for The Telegraph website so that you can continue to access our quality content in the future.

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